Financial services software provider Altus has developed a tool to help firms assess their capability in identifying and managing vulnerable customers.
In July, the Financial Conduct Authority (FCA) published guidance for businesses on how to treat vulnerable customers better. The regulator said it wanted to see firms doing the right thing for vulnerable...
'UK investment case remains strong'
'No viable alternative'
Assist customers to get better deal
3 March 2020
CIO Stephen Jones will take up UK duties on an interim basis