Most firms tend to believe customers are satisfied with their complaints handling, yet nearly four in five customers are unhappy with the processes they have to go through, research by Huntswood has found.
In its Complaints Outlook 2019 report, which surveyed 31 firms, including 21 financial services firms, and 5,500 customers, the research and consultancy firm found three-fifths of firms (60%) believed...
'No viable alternative'
Assist customers to get better deal
3 March 2020
CIO Stephen Jones will take up UK duties on an interim basis
Should discuss with their clients