Scottish Widows is the latest insurer to sign up to the Protection Distributors Group (PDG) Claims Charter, as part of its commitment to provide a clear and supportive service for clients during the event of a claim.
In line with the charter's requirements, Scottish Widows now assigns a dedicated claims handler for each case, provides regular client updates and ensures payment of claims within 72 hours of approval....
Due to leave 31 May
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Underperformance still present – for now
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15% increase in number of claims paid