TenetConnect Services has been ordered to pay compensation to a couple after a former appointed representative, who has since been convicted of fraud, induced them to give him money he misappropriated for his own ends.
The clients in question - designated 'Mr and Mrs M' by the Financial Ombudsman Service (FOS) - believed the losses they suffered were preventable and the result of "inadequate supervision" by Tenet of...
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Underperformance still present – for now
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15% increase in number of claims paid