The Financial Ombudsman Service (FOS) has directed St James's Place (SJP) to waive a client's exit charges after a "catalogue of errors" led that client to lose trust in the advice giant.
Mr B - as the FOS referred to him - complained that for more than five years he received poor advice from SJP and, as a result, wanted to transfer his pension fund to another provider without paying SJP's...
Despite improved risk appetite
FOS award limit increase
Relates to 136 million transaction reports
Ceremony will take place 13 November