The Financial Ombudsman Service (FOS) has directed St James's Place (SJP) to waive a client's exit charges after a "catalogue of errors" led that client to lose trust in the advice giant.
Mr B - as the FOS referred to him - complained that for more than five years he received poor advice from SJP and, as a result, wanted to transfer his pension fund to another provider without paying SJP's...
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