TPAS reports 9% drop in enquiries in final year

Set to become part of Single Financial Guidance Body

James Phillips
clock • 2 min read

The Pensions Advisory Service (TPAS) helped 187,000 people in 2017/18, a 9% fall on the previous year despite setting up special helplines for specific scheme members.

In its annual review for the year, the organisation said the figure, which is also up 121% on 2013/14, shows it has been able "to exceed our own expectations", with new service delivery channels and larger technical specialist and wider teams. Over the year, TPAS had set up specialist helpline services for members of the British Steel and Royal Mail pension schemes, as well as the Universities Superannuation Scheme, all three of which had seen major changes. The majority of helpline inquiries (38%) came from people seeking advice on taking benefits in retirement, with particular quest...

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James Phillips
Author spotlight

James Phillips

Professional Pensions journalist from 2016-2022

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