Aegon has acknowledged there is a "mountain to climb" to regain adviser confidence and work to be done to improve contact-centre waiting times for advisers, following its migration of Cofunds clients to the new Aegon platform.
Advisers and clients alike have reported extended waiting times with Aegon's contact centres while trying to get help to solve a number of issues in the aftermath of the Cofunds re-platforming move, which...
Lack of innovation for solutions
Some 2,000 consumers affected
Achievements, charity work and other happy snippets
Appetite has suffered since Brexit vote
'Failure to pay attention can result in enforcement'