Aegon has acknowledged there is a "mountain to climb" to regain adviser confidence and work to be done to improve contact-centre waiting times for advisers, following its migration of Cofunds clients to the new Aegon platform.
Advisers and clients alike have reported extended waiting times with Aegon's contact centres while trying to get help to solve a number of issues in the aftermath of the Cofunds re-platforming move, which...
The increase in minimum AE contributions has had little impact on opt-out rates - with cessations after April increasing by less than two percentage points, data from The Pensions Regulator (TPR) shows.
Follows string of appointments
Follows acquisition of BlackRock's DC platform
‘In the know’
£116.8m of benefits received by customers