The FOS reopened 23.3% more cases in the fortnight following the Dispatches documentary than the corresponding period in 2017, a freedom of information (FOI) request by Professional Adviser has revealed.
When it aired on 12 March, the Channel 4 programme suggested "thousands of cases" might ultimately have to be reopened by the Financial Ombudsman Service (FOS) as a result of what it had found. From...
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