MP and chair of the Treasury Committee Nicky Morgan has written to the Financial Ombudsman Service (FOS) after a Dispatches documentary accused the body of undertraining and pressuring its staff to 'churn out' caseloads.
Morgan sent a letter to FOS chief executive Caroline Wayman following the Dispatches programme, which aired on Monday 12 March. In it, Morgan asked the ombudsman for evidence to ensure Parliament that...
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