Scottish Widows failed to recognise same-sex marriages in letters to customers, telling one client it was unable to fix correspondence despite multiple complaints, according to a report.
Buzzfeed News said Scottish Widows told 28-year-old London-based software engineer Dougie Robertson there was "not an available fix to correct" its annual pension statement sent to customers. This was...
Lack of innovation for solutions
Some 2,000 consumers affected
Achievements, charity work and other happy snippets
Appetite has suffered since Brexit vote
'Failure to pay attention can result in enforcement'