Platform providers are performing below advisers' expectations in six of 11 important areas, according to Defaqto's latest survey of the level of service on offer from the market.
The financial researcher's report said this included the three service categories ranked as most important by advisers - existing business administration, new business administration and online services...
‘Important to have an anchor’
Report to be written by TPR
Lack of innovation for solutions
Some 2,000 consumers affected