The Financial Ombudsman Service (FOS) has warned of scammers cold-calling people pretending to be from the service in order to elicit personal financial information.
In a fresh warning on its website FOS said: "We've heard that people are getting fraudulent phone calls again from scammers claiming to be from the Financial Ombudsman Service. The scammers are falsely using our name to try to persuade people to reveal details about their personal and financial circumstances."
It explained its ombudsmen would not write to or phone people out of the blue to ask for personal information.
FOS would only contact people who had been in touch to register a complaint beforehand. Any conversation would be strictly limited to facts around the complaint.
"We're a free service so we will never ask you for money and we don't pay compensation to you directly," FOS added.
The service already warned of a similar problem in March last year.
It is asking people to get in touch if they think they have been affected by the scam. People should also report the scam to Actionfraud.
Meanwhile, FOS advised people to
- Never reveal any personal details - such as your address, phone number, etc - unless you're absolutely sure that the person you're dealing with really is who they say they are;
- Never give out any of your banking or credit card details unless you know for certain that the request is genuine; and
- Never give anyone your security information, such as your internet/telephone banking password or log-in details (no genuine banking firm ever asks you to provide this information)
The chairman isn’t answering his email
Reforms not enough
An economic cocktail
To encourage consumers to shop around
Will report to Pat Shea