The Association of Professional Financial Advisers (APFA) has published a guidance paper that aims to help its members understand how best to deal with the Financial Ombudsman Service (FOS).
APFA has highlighted certain cases and decisions that demonstrate some of the advice community's most pressing concerns with the FOS's decision-making and also asked the FOS to explain further its processes...
Penalty payments and enforcement policy
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Only 9,486 applied for the benefit in 12 months
Women and young people adversely affected
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