Pensions Ombudsman shakes up transparency rules

The ombudsman has also introduced anonymisation for all published decisions. This approach means all decisions will generally have the name of the person making the complaint as well as any other identifying personal data removed. One exception to this is where the data is considered essential for understanding the decision. Other exceptions include where the case is a particularly notable one with wider public interest implications or where the ombudsman is setting a precedent. Opinions will be published on the oraganisation's website if they are appealed to the pensions ombudsman...