The Pensions Ombudsman has started publishing adjudicators' opinions and formal determinations in a bid to be more open, transparent and accountable to the public.
The ombudsman has also introduced anonymisation for all published decisions. This approach means all decisions will generally have the name of the person making the complaint as well as any other identifying...
‘Important to have an anchor’
Report to be written by TPR
Lack of innovation for solutions
Some 2,000 consumers affected