Aviva pays out 92.5% of critical illness claims

Provider releases 2015 claims stats

clock • 2 min read

Aviva has published its claim statistics for 2015 revealing the insurer paid out 98.9% of life insurance, 92.5% of critical illness and 92.4% of income protection claims.

The results showed the split on payments between Aviva and Friends Life: 93.5% of Aviva critical illness policies were paid, slightly up from 93.2% in 2014; and 91% of Friends Life policies were paid, compared to 93.3% in 2014.) Of the claims that were not paid, 1.6% were declined due to non-disclosure and 5.9% for conditions not met. Together Aviva and Friends Life, which was acquired by Aviva in April 2015, paid more than £500m to the families of life insurance customers who had died or been diagnosed with a terminal illness last year. More than £839m was paid out to individual p...

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