The regulator has shown its support for traditional methods of giving advice, telling the European Commission to accommodate ‘multiple channels' in any future legislation of the market to allow customers to select the service they prefer.
The Financial Conduct Authority (FCA) said it was important to ensure face-to-face and telephone-based advice remained available to consumers, in its response to an EU Green Paper on retail financial services....
‘Important to have an anchor’
Report to be written by TPR
Lack of innovation for solutions
Some 2,000 consumers affected