Advising, selling and arranging issues are the main cause of financial services complaints, accounting for more than half of consumer grievances across the sector, according to the latest figures from the regulator.
Financial Conduct Authority (FCA) data for the second half of 2015 has shown complaints related to advising and selling products increased by 1% to 1,239,018 cases, making up 59% of all consumer grievances...
‘Important to have an anchor’
Lack of innovation for solutions
Some 2,000 consumers affected
Achievements, charity work and other happy snippets