Rory Percival: Three simple steps to protect against insistent clients

Speaking at the Morningstar Investment Conference in London on 13 May, he said the Financial Conduct Authority (FCA) was aware many advisers were worried about dealing with insistent clients, especially in light of pensions freedom and choice. Percival, a technical specialist at the regulator, said advisers should follow three steps to put them in a safe position: 1. Make a standard assessment of client circumstances and give advice; 2. If the client wants to take a different route highlight the risks associated with their approach; 3. Make it absolutely clear their wishes are going...