A retiree's complaint against Friends Life over its failure to pay his annuities on time for a decade has been rejected by the Financial Ombudsman Service (FOS), despite FOS and Friends admitting the delays are poor customer service.
David Grothier, a British expat in Spain who is in his seventies and reliant on medication, took his case to the FOS after suffering ten years of Friends repeatedly failing to pay his four annuities on...
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