Fears pension providers will struggle under huge inflows of customer requests come 6 April are "well-founded" as too little has been done to address communication processes, according to PwC.
The firm found providers were central to many people's retirement journeys but had not yet been proactive enough in reaching out to their clients about their options. They will likely face "stark pressure" when...
‘Important to have an anchor’
Lack of innovation for solutions
Some 2,000 consumers affected
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