Restricted advice network giant Sesame witnessed a near-30% fall in new complaints in the second half of last year, as customer gripes related to banking and credit cards rose.
The Friends Life-owned business reported 1,025 complaints between July 2014 and January 2015 to the Financial Conduct Authority (FCA), against a total of 1,446 in the previous six months. Most complaints...
‘Important to have an anchor’
Lack of innovation for solutions
Some 2,000 consumers affected
Achievements, charity work and other happy snippets