Winterthur chief defends FSA review

Kellard said the process in fact presented an opportunity for advisers to move into a longer term customer-focused business strategy. Despite initial industry concerns about ever-changing regulation, Kellard said the review could not be better timed. Referring to the speech by Callum McCarthy, chairman of the FSA, which presaged the review in which he asked whether the present business model is “bust”, Kellard suggested that there are failings in providers’ aims to associate their brands with qualities of reliability, trustworthiness, performance and to establish a long term relatio...