A QUARTER of financial firms' websites are difficult for consumers to navigate and fail to sign-post key information, according to a review carried out by the FSA.
The regulator has warned the firms involved to take immediate steps to improve their websites. It said it will be carrying out a further review in March, and will take action if it finds further failings. Despite these warnings, the FSA stressed that the vast majority of websites met the standards required, and that standards have improved since it stepped up its supervision of internet-based promotions, after reviews in 2005 and 2006 identified widespread failings. This year's review involved 130 visits to 77 firms' websites. Dan Waters, director of retail policy and themes at the FS...
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