An independent survey into Treating Customers Fairly (TCF) has found that an ‘alarmingly' high proportion of senior management are not assessing decisions against TCF policy, with a ‘great deal' of improvement needed in handling of complaints.
The research, which was carried out during March and April, questioned respondents working in banking, insurance, pensions and investment. From a company perspective, only 26pc of respondents said that...
£300bn of liabilities
View from the front row
Transfer from occupational scheme
Appointed by FCA and PSR boards