Credit crunch no excuse for COB neglect - Sants

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FSA chief executive Hector Sants has warned the industry not to divert attention away from focusing on conduct of business (COB) requirements in light of recent market volatility.

Sants also stressed the need for an emphasis on TCF and tackling financial crime. Speaking at an FSA conference for retail financial services firms, Sants acknowledged that current market conditions were difficult and the economic outlook was worsening. "We recognise that the operating environment remains difficult, both for you and for us, and it is likely that these pressures will persist, particularly as investor confidence in some markets remains low," he said. "You should be preparing for this changed environment and you, and your customers, will need to recognise that there are ...

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