The Financial Ombudsman Service (FOS) has reported a 30pc annual increase in consumer complaints, though the proportion of disputes involving IFAs fell by two thirds to just 4pc of the total.
In its annual review of the 2007/08 financial year, the FOS handled 123,089 new complaints and a record 794,648 consumer enquiries. Mortgage and banking disputes more than tripled in total, with a ten-fold...
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