The greatest challenge for advisers is being able to properly serve customers in a profession where fewer people enter than leave, says New Model Business Academy managing director Tom Hegarty in our latest Adviser Champions interview.
The past couple of decades have seen the number of advisers shrink and the demographic of the average financial adviser age, meaning "we're probably going see a continuing decline in those numbers", Hegarty says....
'FCA indicated it could penalise the firm'
The first rule of customer service
Sold property business
Warning of consumer credit bubble
12 financial planners on the panel