Aileen Lynch looks at the FCA's new requirements for complaints handling, including raising consumer awareness of the FOS
In December 2014, the Financial Conduct Authority (FCA) published CP 14/30 ‘Improving complaints handling' in which it proposed key changes to improve firms' response to consumer gripes. This was followed...
Investors have largely avoided financials over the past 10 years, with the share prices of US and European banks having largely stood still relative to broader markets since 2007. But while banks won't return to their record valuations any time soon (and...
Steps already taken
Increasingly diverse sector
First of planned acquisitions
Feedback from first year