Aileen Lynch looks at the FCA's new requirements for complaints handling, including raising consumer awareness of the FOS
In December 2014, the Financial Conduct Authority (FCA) published CP 14/30 ‘Improving complaints handling' in which it proposed key changes to improve firms' response to consumer gripes. This was followed...
The chairman isn’t answering his email
Reforms not enough
An economic cocktail
To encourage consumers to shop around
Will report to Pat Shea