The first 60 seconds with a client are more important than the first hour, writes Jon Everill. Here's how to make first impressions count...
Winning and retaining new clients is almost always determined by their first impressions of you. In fact, the first 60 seconds have more impact than the first hour. Although, of course, both time frames...
Oversees £30bn of advised and D2C assets
£1bn business since inception
Considered doing so in 2015
Client communication considerations
Aviva: ‘We are sorry’