Offshore banks' online offerings fail to make the grade

Three million Britons invest their money offshore but most websites make it difficult for customers to get in touch and fail to provide even a basic quality of customer experience. Global Reviews, the customer experience benchmarking firm, assessed twelve of the leading offshore bank account websites against 176 different criteria including; how easy the site is to find on Google, the quantity and quality of the FAQs, and access channels such as enquiry forms, call back services and online chat. HSBC led the'Offshore Online' benchmark with 58%, followed by Halifax (49%), Abbey (46%), Llo...