Private bank satisfaction ratings rise

Client satisfaction in UK private banks and wealth managers continued to improve in 2005, and is close to the levels of satisfaction seen prior to the stock market falls of 2000 and 2001, according to research carried out by strategy consultants Market-Dynamics Research & Consulting (MDRC). In the 2005 study, MDRC was able to investigate the relative satisfaction or dissatisfaction of more than 2,500 clients of private banks and wealth managers, from large investment management houses to small private banks. As in previous studies, MDRC looked at how well the UK's wealth managers perform...