Axa Isle of Man has launched a service for intermediaries that gives them access to consultants that have specialist knowledge of offshore products and the market place.
The 'offshore champions' best practice scheme responds to the trend among larger intermediary firms to develop key areas of expertise with specialist intermediaries covering these.
Under the scheme, Axa's team of offshore champions is spread across the UK on a regional basis. Three teams of six offshore champions have been assigned to cover the North, Central and East regions respectively and a further two specialists will service banks and national intermediary firms. Each of these teams will have a 'main champion' who will be responsible for cascading information down to their teams as well as providing feedback from offshore intermediaries back to Axa's sales and marketing functions.
The offshore champions will complement Axa's existing team of generalist sales consultants who will continue to deal with day-to-day intermediary enquiries. Intermediaries requiring specialist support will be immediately transferred to one of the offshore champions. Already experts in the offshore product environment, consultants achieving champion status have undergone additional instruction on all key aspects of the market.
Christine Hall, offshore marketing manager at Axa Isle of Man, said: "As their role suggests, general sales consultants cannot be expected to have the depth of technical expertise sometimes required to deal with issues relating to complex offshore products and tax structures. Our team of offshore champions will enable intermediaries to receive best in class service, no matter how complex the issue. We are also confident our team of offshore champions will help to develop a greater level of knowledge about the offshore market among all our consultants."
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