In this category the judges were looking for a company that was truly committed to the intermediary ...
In this category the judges were looking for a company that was truly committed to the intermediary and customer, matching good quality products with the necessary technical support to add value for the end client.
The service award is one of the most difficult to win because the potential universe covers every entry, it is not limited to all those in the banking sector or international life companies, for instance.
The competition was so close the judges felt there should be two winners and two highly commended accolades. William Russell stood out for its peerless levels of service in the healthcare sector, described as "the industry standard without a doubt. A customer care commitment that is second to none".
Fairbairn Private Bank excelled for its ability to deliver an expert, personal, prompt and friendly service which the judges agreed far exceeded those of its, often larger competitors in the banking sector.
In the highly commended category were two life offices, Royal Skandia and Axa Isle of Man. The judges felt both did well at providing intermediaries with good quality technical advice and were keen to create good quality products for them to use with their clients.
Axa Isle of Man - HIGHLY COMMENDED
Royal Bank of Canada Global Private Banking
Royal Skandia - HIGHLY COMMENDED
Scottish Equitable International
Despite improved risk appetite
FOS award limit increase
Relates to 136 million transaction reports
Ceremony will take place 13 November