Why central service propositions are a business essential

Once again, that time has come when we reflect on what has happened to us over the past 12 months and make resolutions for the New Year. But while losing weight, getting down to the gym, saving money and drinking less tends to top most people's lists, those within the financial services industry may be looking at slightly different goals for the upcoming year. For there's no denying that 2013 has proved a rollercoaster year for advisers. The introduction of the Retail Distribution Review (RDR) at the start of the year heralded a whole new landscape for financial advice and advisers ha...