The noise surrounding the RDR remains at full volume, although no-one will know what the final rules will demand of advisers until next year.
Openwork is no different, of course, but with the regulator unequivocal about the direction in which it wants the industry to head – particularly in terms of its move to Customer Outcomes - we have decided to take the initiative and act now. Last week we launched what we call the Customer Benefit Programme, a significant project which will embed in our process and systems a more outcomes-based approach to advice. The sheer scale of the project is, to say the least, challenging – by the time it has completed our 1200 pensions and investment advisers will have each undergone a comprehen...
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