A good friend and industry colleague recently noted very few things still surprise him these days in financial services.
As a hockey-playing Manchester United fan with a penchant for indie music and more than 12 years in financial services, that's perhaps not surprising. But the odd thing does still catch his eye, such as an insurance company using a clip from BBC's Watchdog program to positively highlight the differences between rival policies. The recent report from Watchdog was of a woman who had not received a critical illness payout for cancer from her insurer because the cancer had not spread. The kind we have all seen many times before. First, there was lumpectomy - the surgical excision of a tum...
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