This summer marks the third birthday of Tele-interviewing in the UK, and even the most negative diehards must acknowledge it is now part of the protection landscape.
MorganAsh have NO contested claims out of the circa ~20,000 interviews completed to date, and the majority of interviews have been on income protection insurance. Admittedly, three years is a relatively short period to draw conclusions on claims experience. It is hence too early to state that Tele-interviewing has overcome the non-disclosure scourge that is demoralising the industry, but it is certainly looking that way. From my understanding, those few companies that undertook full Tele-interviewing in-house are having similarly good claims results. It is important to distinguish betwe...
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