Working in financial services can sometimes feel like walking down a very long and winding road, a road where somebody keeps changing the signposts.
Although we at least have a compass to help point the way to the destination. In an industry where constant regulatory and legislative pressures are making us re-evaluate how we interact with our customers, is it any wonder it can seem hard to actually make things as simple as we believe they should be? It makes perfect sense that we try to make insurance clear and easy for customers, which is usually translated to mean less paperwork, but then there is a requirement that we have to give customers all the information up-front, which inevitably means more paperwork. Whilst the amount of i...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes