The financial services industry needs a simplified regime within which it can "talk the consumer language", in order to attract people shut out by the retreat of bank advice, BlackRock has suggested.
Speaking at the launch of BlackRock's Investor Pulse Adviser Survey last week, head of UK retail Tony Stenning said the industry had created a "disconnect" between its language and what consumers are looking for, which needed to be mended to attract more consumers to financial advice. He also said that simpler processes and products would make it easier and cheaper to service lower-net worth individuals, as processes would be more efficient. The UK had a lot to learn from countries such as Australia and the US, where simpler models already exist, he suggested. Stenning said: "It wa...
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