Tom Baigrie, the chief executive of protection broker LifeSearch, has hit out at product providers for pretending to "police" advisers' relationships with their customers, a practice he dubbed "institutional petty theft".
Baigrie, speaking at the annual LifeSearch awards in London, said an ulterior motive lie behind many providers contacting advisers' clients. "What about respecting our relationship and reputation, by telling us when our customers call you to change something about their policy because they see your name on their bank statements, rather than stealing them off us by...
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