Skandia has criticised rivals for failing to offer an adequate re-registration process, forcing the platform to allow cash transfers into ISAs as an alternative.
The Financial Services Authority (FSA) requires platforms to allow a timely transfer of assets as part of Retail Distribution Review (RDR), but firms have been at war over the best way to successfully re-register assets.
In an email sent to advisers, head of customer experience Anthony Scammell said while Skandia was at an "advanced position" with automated re-reg "the fund re-registration process can still take weeks to complete and will continue to do so until other platforms are able to reciprocate".
"In the meantime we are allowing cash transfers into our platform for ISAs as an alternative to manual re-reg, in order to help speed up administration processes," he continued.
"While re-reg is normally the best option for clients since it avoids time out of market, we recognise that, until the more efficient automated re-reg is widely available, there might be occasions when you feel that transferring is in the best interest of your client."
As a result, Skandia has amended its ISA application and transfer authority form to allow cash transfers instead of re-reg.
Through Scammell refused to be drawn on specific cases, it is understood a difference of opinion over whether re-registration constitutes a disturbance is a major source of tension between platforms.
In January, IFAonline's sister title Investment Week revealed a number of platforms were considering a complaint to the FSA over Cofunds' re-reg policy, which automatically attempts to convert fund holdings from bundled share classes to clean share classes, creating delays on platforms that do not have a full suite of clean share classes.
The Tax Incentivised Savings Association has formed a contract club, TISA Exchange, to bring transfer times between platforms down to a maximum of eleven days.
Under the scheme, last week Fidelity FundsNetwork and Skandia completed the first electronic in-specie transfer of assets between two platforms.
In the FSA's draft of platform legislation due out by the end of the first quarter, the regulator said encashing assets when transferring between platforms causes "inconvenience, delay and potential tax consequences" for clients.
‘Important to have an anchor’
Report to be written by TPR
Lack of innovation for solutions
Some 2,000 consumers affected