A grieving woman says she was treated like a murder suspect by an insurer who had refused to payout the pension of her late fiancé.
The accusations against Belinda Wells, 53, were made by Sun Life Financial of Canada, as she tried to see through the final wishes of partner Paul Coventry, the Daily Mail reports.
He died suddenly on February 19, 2011 as a result of a disastrous nursing error.
Wells had written to Sun Life to ask why it took so long to pay £10,430 to Mr Coventry's estate.
But a claims assessor for the firm wrote back saying they couldn't hand over the cash because: "UK law prohibits us from paying any monies to a person that may have committed a crime from which they may profit."
The letter also said the firm had asked the police to see whether they "are looking into the death as a possible crime".
There was never any suggestion from the coroner or the police that Wells had been involved in her fiance's death.
Yet Sun Life said it had had to hold on to the pension until it had received a death certificate.
UK law bars people from benefiting from a crime - but a police investigation into the tragic incident concluded in summer 2011. Officers decided there was no criminal intent involved in the death.
Wells was never under suspicion. However, Sun Life only paid out in January this year.
A spokesman for Sun Life said: "We are aware of some issues with a letter sent to Ms Wells regarding her pension plan.
"We have addressed this with customer services and are reviewing the controls around such cases to ensure this does not happen again.
"We have apologised to Ms Wells and offered compensation which we hope will in some way make up for the distress caused."
'VCTs and EIS compared' panel
Letter to Women and Equalities Committee
Decumulation panel debate
'Third of market could go'