FSA reassures on call recording rules after inaccurate promotions

A number of financial advisers began receiving emails from IT providers offering call monitoring software following an FSA paper in November, which outlined rules on the taping of mobile phones. However, the regulator has confirmed the legislation does not apply to retail financial advisers. An FSA spokeswoman said the policy document applies only to "investment firms, comprising of banks, stockbrokers, commodity and derivative firms, and some investment managers - including collective investment scheme managers and hedge fund managers - as well as insurance companies." One promoti...