Who were the most complained-about businesses in the second half of last year?
New complaints data released by the FSA lists complaints under decumulation, life and pensions; general insurance and pure protection; and banking.
The firm-specific figures are a summary of the data reported to the FSA by financial institutions, and includes only those that have reported 500 or more complaints in the six-monthly reporting period.
The figures published today also include redress paid to clients. Overall, the total amount of redress paid increased from £411m in the first half of last year to some £2,250m in the second half.
The ten most complained-about firms in the second half of 2011
The Financial Ombudsman Service also publishes firm-specific complaints data relating to complaints referred to it by customers unhappy with how the company dealt with their original gripe.
Here are the worst performers in each category...
Decumulation, life and pensions
Aviva Life Services
Number of complaints: 8,807
The Prudential Assurance Company
Number of complaints: 6,042
Number of complaints: 5,375
Friends Life Services
Number of complaints: 2,751
General insurance and pure protection
Lloyds TSB Bank
Number of complaints: 186,819
Bank of Scotland
Number of complaints: 138,008
Number of complaints: 122,992
Number of complaints:146, 316
Number of complaints: 138,225
Number of complaints: 93,893
£300bn of liabilities
View from the front row
Transfer from occupational scheme
Appointed by FCA and PSR boards