Aegon pays off client's mortgage after pension blunder

The complainant, identified in the Pensions Ombudsman's notes, issued this week, as Mr Smith, received various letters from Aegon about his guaranteed minimum pension and other annuity benefits. Some of these letters quoted him an income of around £2,500 whereas others quoted around £5,000. Smith was told by Aegon in 1981, when he deferred his pension, that it would not grow or alter in any way after that point. On receiving multiple quotes from Aegon's subsidiary Scottish Equitable via letter, Smith asked his IFA to confirm which was the true figure. In October 2008, Scottish E...