Administering auto-enrolment is an "absolute nightmare" for large employers, according to Marks & Spencer.
Pension strategy manager Julie Parker-Welch told delegates at the Pensions Management Institute autumn conference that the high street giant faced a big challenge figuring out who to auto-enrol in their workforce and how to communicate with them.
“The idea is great but actually administering it within a large employer is an absolute nightmare,” she said.
M&S will be moving its existing defined contribution scheme “lock, stock and barrel” to a master trust arrangement with Legal & General for auto-enrolment.
Parker-Welch said 40,000 current staff - mainly part-time female workers - are not signed up to a scheme.
She added many of these employees will hover around the threshold for auto-enrolment and require a constant stream of communication from the firm.
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