• Home
  • Multi-Asset
  •  
    Retirement
    • Pensions
    • Income
    • Investment
    • Regulation
    • Estate planning
    • Equity release
  •  
    Your profession
    • Adviser tips
    • Business models
    • Companies
    • People
  • Regulation
  • Tax planning
  • Protection
  • Diversity
  • Events
  • Whitepapers
  • Industry blogs
  • EM and Asia spotlight
  • Newsletters
  • ESG spotlight
  • Sign in
  • Events
    • Upcoming events
      event logo
      Professional Adviser's Working Lunches in partnership with Orbis Investments - 2019

      Join us in March for the Professional Adviser Working Lunch series in partnership with Orbis Investments.

      • Date: 05 Mar 2019
      • Knutsford, Leeds, Surrey, Bristol
      event logo
      Professional Adviser Working Lunches 2019 - Baillie Gifford & First State Investments

      Professional Adviser is delighted to announce the launch of the new Working Lunches in partnership with Baillie Gifford and First State Investments. Travelling across the UK to provide valuable market insights for Senior Financial Advisers.

      • Date: 13 Mar 2019
      • Southhampton, Worcester, Durham, Norwich, Liverpool, Exeter, Sheffield, Leicester, Nottingham
      event logo
      Professional Adviser 360 2019

      The highly anticipated Professional Adviser 360 conference is taking place on 25th April 2019 at The Brewery in London.

      • Date: 25 Apr 2019
      • The Brewery Chiswell Street London EC1Y 4SD, London
      event logo
      Retirement Planner Awards 2019

      The annual Retirement Planner Awards is taking place on Friday 14th June 2019. The Retirement Planner Awards aim to celebrate excellence in Retirement Planning and Pensions services. Submit your entries by 12th April.

      • Date: 14 Jun 2019
      • TBC, London
      View all events
      Follow our events

      Sign up to receive email alerts about our events

      Sign up
  • Whitepapers
    • Find whitepapers
      Search by title or subject area
      View all whitepapers
  • Sign in
  •  
    •  

      Personalise your on site experience

      Download and use the apps

      Access your subscription from outside of the office

      Get relevant news and insight straight to your inbox

      Sign in
     
     
      • Newsletters
      • Account details
      • Contact support
      • Sign out
     
  • Follow us
    • RSS
    • Twitter
    • LinkedIn
    • Newsletters
    • YouTube
  • Register
  • Industry blogs
  • EM and Asia spotlight
  • ESG spotlight
Professional Adviser
Professional Adviser
  • Home
  • Multi-Asset
  • Retirement
  • Your profession
  • Regulation
  • Tax planning
  • Protection
  • Diversity
 
  •  

    Personalise your on site experience

    Download and use the apps

    Access your subscription from outside of the office

    Get relevant news and insight straight to your inbox

    Sign in
 
 
    • Newsletters
    • Account details
    • Contact support
    • Sign out
 
Professional Adviser
  • Your profession

Barclays tops UK complaints list; Rise in adviser category

barclays
  • Katrina Lloyd
  • Katrina Lloyd
  • @KatrinaLloydIW
  • 28 September 2011
  • Tweet  
  • Facebook  
  • LinkedIn  
  • Google plus  
  • Send to  
0 Comments

More complaints were made about Barclays than any other banking brand by UK customers in the first half of the year, FSA figures show.

The bank received 251,563 complaints, with 53% of closed cases upheld in customers' favour, the BBC reports. 

However, Lloyds Banking Group had larger complaints figures when all its brands were added together.

Related articles

  • Beaufort promotes Balkham to CIO
  • Haywood to appeal GAM sacking
  • FinoComp launches client data analysis team for advisers and platforms
  • PA's Good News Bulletin: A weekly dose of positivity for advisers

Other brands high on the list included Lloyds TSB (181,907), Santander (168,888) and NatWest (147,109).

Nearly 10,000 complaints were filed every day to financial institutions with the overall number of complaints rising by 3% to 1,852,284 in 2011 H1.

Complaints against firms in the personal investment category, which includes financial advisers, rose to 24,548 in H1 2011 compared to 20,713 in H2 2010 and 20,398 in H1 2010. The mortgage business category also saw a hike in complaints from 22,688 in the second half of 2010 to 29,245 in H1 this year.

Figures were dominated by payment protection insurance (PPI), especially after banks lost their legal challenge on PPI rules in April. However, there was also a rise in complaints in areas including investment bonds where the total reached 12,243 in H1 2011, up from 10,469 during the same period last year.

Income drawdown complaints rose to 1,037 compared to just 708 in H2 2010 whilst complaints in the pure protection category (not including PPI) also rose to 16,428 from 12,465 in H2 2010.

Meanwhile, it has also been announced that Deanna Oppenheimer, who has headed Barclays' UK retail division for the past six years, is stepping down at the end of 2011.

 

 

 

  • Tweet  
  • Facebook  
  • LinkedIn  
  • Google plus  
  • Send to  
  • Topics
  • Your profession
  • Barclays Bank
  • FSA
  • Lloyds Banking Group

More news

Shane Balkham of Beaufort Investment
  • Managed solutions
Beaufort promotes Balkham to CIO

Clarke replacing Balkham

  • 22 February 2019
Tim Haywood
  • Investment
Haywood to appeal GAM sacking

'Unjust'

  • 22 February 2019
  • Wrap/platforms
FinoComp launches client data analysis team for advisers and platforms

'Deep-dive analysis of client behaviour'

  • 22 February 2019
Will
  • Tax planning
Aidan Grant: Probate fees - will deathbed planning come back to life?

Ways to mitigate April’s increases

  • 22 February 2019
What are the best equity income funds in the market?
  • Equities
Are these the best 'all-rounder' UK funds for income investors?

The best equity income funds examined

  • 22 February 2019
Back to Top

Most read

Three questions
Kim Jarvis: Top three adviser IHT queries - and how to address them
Will
Aidan Grant: Probate fees - will deathbed planning come back to life?
Schroders and Lloyds unveil financial planning business
Portafina 'considering legal options' after FOS sides with complainant
Harlequin adviser Allan McRoberts's firm declared in default by FSCS
  • About Us
  • Contact Us
  • Marketing solutions
  • Terms and conditions
  • Privacy and Cookie policy
  • RSS
  • Twitter
  • LinkedIn
  • Newsletters
  • YouTube

© Incisive Business Media (IP) Limited, Published by Incisive Business Media Limited, New London House, 172 Drury Lane, London WC2B 5QR, registered in England and Wales with company registration numbers 09177174 & 09178013

Digital publisher of the year
Digital publisher of the year 2010, 2013, 2016 & 2017