The Financial Ombudsman Service (FOS) this week published its latest complaints data for individual financial businesses. Here are some of the stand-out stats...
The percentage of complaints made against the five advisory firms on the FOS's list* - AWD Chase de Vere, Openwork, Positive Solutions, Sesame and Towry.
The percentage related to banking groups Lloyds, Barclays, HSBC, RBS, Citi and Bank of Ireland.
The percentage of total complaints received by the FOS against IFAs between 1 April 2010 and 31 March 2011.
The percentage received against banks in the same period.
The number of new complaints against all financial services businesses related to PPI in the first six months of this year.
The percentage of PPI complaints (some in the first half of this year, some for H2 in 2010) found in favour of the complainant.
The number of complaints made against Sesame for the alleged mis-selling of PPI. Because the cases are so few, the FOS does not disclose the number found in favour of the consumer.
The average percentage of complaints upheld against the advisory businesses on the list. This was significantly up on the 47% across all financial services businesses, although the figure was impacted by Towry's 92% complaint loss ratio. At 140, Towry also received the most complaints of the advisory firms.
For the latest - and historical - FOS complaints data, click HERE
* The FOS only lists those businesses which received 30 new complaints in the report period and also where it resolved 30 grievances related to that same business. Therefore, the above figure will be slightly higher if it included all independent financial advisers who received at least one complaint.
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