If a courier loses a set of completed CII exam papers, whose fault is it: the CII's or the courier's?
It's the courier's, of course, but that didn't stop advisers picking holes (possibly justifiably) in the way the CII handles the thousands of exam papers it marks each year.
Meanwhile, the FSA's Peter Smith moved to reassure advisers the regulator would not jump to any conclusions about individuals regardless of how many complaints they had received.
From 2013 and as part of the regulator's new supervisory agenda, firms may be required to submit complaints data for their individual advisers.
Elsewhere, and by far the best-read piece on IFAonline yesterday, IFA Ian Cooper revealed that, for the first time in his career, he had completed a whole year without writing a single piece of business through a life company.
Clunky processes, flawed systems and the emergence of platforms meant he had little reason to deal with life offices any longer.
In another popular piece, Peter Lawrence wrote about his first year as an IFA. He's surviving, he said, but he can't help but wonder if a conspiracy exists to make it as untenable as possible to run a profitable IFA business.
Consistency and compliance vs. slower reaction time
Search for replacement to begin imminently
60+ £300bn ISA savings
Has technology moved on?
Total funds on list rise from 26 to 58