Standard Life exits face-to-face advice

clock

Standard Life has dumped its face-to-face advice service for private clients, who will now be dealt with via telephone and online.

The company said it has reviewed its direct to customer business ahead of the RDR and will immediately begin transitioning customers. In total 36 roles will be lost in the move, as the service is shut in eight regional locations and centralised in Edinburgh and London. About 5,000 clients are expected to be affected by the changes. Paul Matthews, UK take to market director at Standard Life, said: "We remain committed to providing a service to customers who want to deal with us directly. Going forward, this service will be available online and over the phone. "For those customers...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on RDR

RDR ten years on: An advice industry changed for the better
RDR

RDR ten years on: An advice industry changed for the better

'The end of the advice industry as we know it'

Kevin Silvester
clock 08 February 2023 • 2 min read
RDR

Deja vu: Are we heading back to the future on commission?

Marty, fire up the DeLorean

Tim Sargisson
clock 13 January 2016 • 3 min read
RDR

Blog: How can we shrink the advice gap?

The advice gap has been a popular topic since the Retail Distribution Review, but hasn't this gap always existed?

clock 02 November 2015 •